There has to be a prompt and efficient inbound customer care or customer support and it is as valuable as having a great service or product. If such is not the case, there is a greater risk of losing valuable customers to the competitors. If, with time, the organization is unable to meet the grueling demand of the in-house customer support, the best thing in such a case is to outsource inbound customer support.Read more..
It is very important to know that in business, the cost is one of the essential factors and quality is something one does not want to compromise with. In such a case, the best thing is to deploy the outbound call center services to an offshore center and there will be enormous increase in profits.Read more..
India possesses 40 percent of global BPO market and 5 Asian countries are among the top ten BPO destinations of the world. The dominant share of India ensures that twenty six percent of exports in south Asia come from such services. There are big multinational companies that have demonstrated full confidence and they have signed multimillion dollar BPO contracts with outsourcing service providers of IndiaRead more..
The IT help desk has gone to another level called the integrated service desk. We have definitely proven our capabilities in the area of voice and non-voice tech support outsourcing both offshore as well as onsite. We are on the verge of expansion keeping in mind the skills of the people as well as the technology. We believe outsource is not only to cut costs but also to transform the business process thereby providing the strategic value for business.Read more..
In the present times, email is the principal source of transmission of data and management of customer relationship. This is the reason many companies outsource the needs of non voice call center and this includes the services for email support. We, at Pandaje group, offer the support for email services for both non-technical as well as technical products.Read more..
It is a fact that outsourcing is among the major choices when it comes to the modern business and the cost cutting so that the quality operations of the business can be maintained. The full form of CATI is computer assisted telephone interviewing and one can term it as the perfect fusion of quality as well as technology. The person gets the required data without any problem of self management as well as planning.Read more..
India is among the most preferred destinations when it comes to outsourcing because the country offers multiple services to different companies across globe. The fact remains India has established a complete trust factor with different companies across world.
We do ensure safe transition and the successful completion of project. We possess robust infrastructure so that every project will complete smoothly from start to finish. We do the systematic planning by first establishing contact, secondly there is the requirement analysis which is subdivided into five parts the last one being execution of a pilot project. After that we do pricing and contracting, project initiation and project steady state.