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Advantages to Outsource:- Outsourcing is a fascinating business because in this, one takes advantage of the cost benefits and apart from this, one also saves a big amount of money. Another advantage is that one will get unhindered access to the specialized services. There is reduction when it comes to time to delivery and apart from this time zone advantages provide tremendous benefit.

    The role it plays-

  • We at Pandaje BPO services outsource e-CRM needs and this also includes services for email support
  • Non-intrusive, low cost and anywhere, anytime access are some of the principal advantages as far as email based communication is concerned
  • A proper response of email service is important for growth and brand building of the company

    Support for offshore business email

  • At Pandaje BPO, we answer the queries of customer email in a prompt manner as well as accurately and efficiently. This is going to increase customer satisfaction.
  • Offshore support by business email will balance load between off peak periods and peak periods
  • We at Pandaje BPO put maximum focus on core competencies and this is best way for utilization of time in efficient manner.
  • We have offshore email based support system and this helps us in reducing voice support costs because it ensures low call volumes

    Our set up works in the following pattern

  • Frequently asked questions and answers that are knowledge based
  • Continual updation of knowledge base
  • Having a birds eye for quick fix solution
  • Email scanning by highly competitive agents
  • Using data base holding standard responses

    Service expectations

  • Customer care
  • Technical support
  • Order fulfillment
  • Verification
  • Complete query resolution
  • Resolving escalated cases
  • E-mail and voice blasting services

    We serve the following industries

  • Retail
  • Software / IT / ITES
  • Broadcasting/li>
  • Food
  • Online Printing
  • Healthcare
  • Real Estate

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“After spending time with Pandaje BPO, I was really convinced about their capabilities. At Pandaje BPO, there is dynamic and competent resource providing hundred percent solutions“

- TIM JOE - TORONTO

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